Privacy Notice

Introduction

This Privacy Notice describes how Myntra Designs Private Limited and its affiliates (collectively, "Myntra”, “we”, “our”, “us") collect, use, disclose or otherwise process your personal data through Myntra’s website, www.myntraglobal.com (“Platform”). By visiting this Platform, providing your information to us, or purchasing, accessing, or using any product/service offered on the Platform, you acknowledge that you have read and understood this Privacy Notice and expressly consent to our collection, use, disclosure, or processing of your personal data for the purposes as described / disclosed in this Privacy Notice. If you do not agree to the terms of this Privacy Notice, please do not use or access our Platform or provide any personal data to us.

Collection of Data

While you may be able to browse certain sections of the Platform without registering with us, we may collect the following personal data from you when you purchase, access, or use a product/service offered on our Platform –

  1. Identity Data –Some of the information that we may collect includes but is not limited to Information provided to us during sign-up/registering or using our Platform such as name, telephone/mobile number email ID. If you transact with us, we may seek some additional information, such as billing address and shipping address from you.  

  2. Transaction Data – We may collect some personal data while performing transactions on the website with your consent, such as your credit or debit card or other payment instrument information, all of the above being in accordance with applicable law.

  3. Profile and Usage Data – We may collect some of the information such as your shopping behaviour, preferences, your browsing history, and other information that you may provide to us. We also process data including, username and password, product preferences, your marketing preferences, including any consents you have given us, data about how you use our website or web-based properties, the products you viewed or searched for, page response times, download errors, length of visits and page interaction information (such as scrolling, clicks, and mouse-overs).

  4. Product Review Data - If you choose to post reviews on our product review pages along with images, photos, or leave feedback/product review, we will collect that information you provide to us. Furthermore, we may use the images shared by you. Please note such reviews posted by you will be in public domain and can be read by others as well, please exercise caution while posting such messages, personal details, photos, and reviews. We retain this information as necessary to resolve disputes, provide customer support, internal research and troubleshoot problems as permitted by law. If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities or postings on the Platform, we may collect such information into a file specific to you.

  5. Data about others – We may ask you to choose to provide data for whom you make a purchase, such as name, delivery address and phone number. Please do not make a purchase for someone or share their contact information with us unless you have their permission to do so.

  6. Automatic data collection - We may automatically log and combine information about you, your computer or mobile device, and your interaction over time with the Services, online resources and our communications, such as device data such as your computer’s operating system type and version, manufacturer and model, browser type, screen resolution, device type, IP address, unique identifiers, language settings and general location information such as city, state or geographic area.

We may collect and receive your personal data in a variety of ways, for instance:  

(i) directly from you, when you choose to give it to us such as when you visit or access our Platform and/ or purchase or use any product or services offered on our Platform, when you submit to us any completed enquiry, registration or product reviews; and

(ii) indirectly, when we obtain information from third parties such as identity verification services, credit reporting agencies, regulatory and enforcement agencies, public databases or sources, third party service providers and other third parties that are connected to you (e.g., other customers that are related to you), and from such other sources to which you have given your consent to disclose your personal data.


Purpose of Data Collected

We may collect, use, disclose or otherwise process your personal data for any purposes as disclosed in this Privacy Notice or on our Platform, including the following purposes:

  1. Smooth Platform Experience - Our primary goal in using your data is to provide you a safe, efficient, smooth, and customised experience of our Platform. This allows us to provide or recommend services and features that most likely meet your needs, and to customise our Platform to make your experience safer and easier. 

  2. Log-in - In general, you can browse the Platform without telling us who you are or revealing any personal data about yourself. However, we need your personal information to create an account with us so that you have your order details, previous orders, etc.

  3. Services you request - We use your personal data to assist sellers and business partners in handling and fulfilling orders; enhancing customer experience; to resolve disputes; troubleshoot problems; help promote a safe service; collect money; measure consumer interest in our products and services; customise your experience; detect and protect us against error, fraud and other criminal activity; and/or enforce our terms and conditions.

  4. Cookies and Tracking Technologies – We collect information about you through cookies and similar technologies to enhance user experience, analyze website performance, and personalize content. For more details on how we use cookies and how you can manage your preferences, please refer to our Cookie Notice.

  5. Analytics - We use this information to do research on our users' demographics, interests, and behaviour to better understand and serve our users. This information is compiled and analysed on an aggregated basis.  We may also use information collected from you to improve or enhance any services or features provided or develop new services or features to be provided.

  6. Marketing – If you have opted to receive marketing and/or promotional messages based on your shopping preferences, we may send communication about online offers, products, services, and updates, conduct marketing research, analysis and surveys. Additionally, with your explicit consent, we may use the information you provide in reviews such as images, videos & feedback to promote the products and services. 

  7. Respond to complaints – We use information you provide to investigate any complaints received from you or from others, about our Platform or our products or services.

  8. Claims - We may use your information in connection with legal claims, compliance, regulatory and investigative purposes as necessary (including disclosure of such information in connection with legal process or litigation). Without limiting the foregoing, we may use your personal data to (i) respond to any legal processes, pursue legal rights and remedies, and manage any complaints, claims, feedback and fault reporting; and (ii) comply with any applicable law, regulation, codes of practice, guidelines, or rules, or to assist in law enforcement and investigations conducted by any governmental and/or regulatory authority anywhere in the world.

 

Disclosure of Personal Data

We will share your personal data with other Myntra group companies to help provide you with products and services and support our administration. This may involve processing, storing, sharing, transferring or disclosing your personal data cross border to other jurisdictions.

Personal data may be shared with auditors, regulators, government authorities and/or law enforcement officials if we are required to do so by law. Personal data may be shared to third party rights owners, or others in the good faith belief that such disclosure is reasonably necessary to enforce our Terms of Use or Privacy Notice. Personal data may also be shared by us to respond to claims that an advertisement, posting, or other content violates the rights of a third party; or to protect the rights, property or personal safety of our users or the general public in compliance with applicable laws.

Personal data will also be shared with third party service providers, who will process it on our behalf for the purposes identified above.  Such third parties include:

  • providers of website hosting and maintenance;

  • payment providers;

  • delivery and logistics partner; 

  • delivery tracking partners; and

  • customer relationship management partner.


We may share your personal data with or disclose your personal data to our advisors (including auditors and lawyers) in the course of seeking professional advice.

We and our affiliates may share some or all of your personal data with another business entity should we (or our assets) plan to merge with, or be acquired by that business entity, or reorganisation, amalgamation, restructuring of business. Should such a transaction occur, that other business entity (or the new combined entity) will be required to comply with this Privacy Notice when collecting, using, disclosing or otherwise processing your personal data.

 

Transfer of Personal Data

Myntra may transfer, store, or process your personal data outside your country as part of its operations. Such transfers will be carried out in compliance with applicable privacy laws, ensuring adequate protection standards. Your data may be processed overseas, including where Myntra’s servers are located. We will take reasonable steps to ensure that your Personal Information is protected, accurate, processed fairly, and stored only as long as necessary.


Links to Other Sites

Our Platform links to other websites that may collect personal data about you. Myntra is not responsible for the privacy practices or the content of those linked websites, and we request you to read their privacy policies before disclosing any information. Your access to such third-party websites, and disclosure of personal data to any third parties shall be entirely at your own risk.

 

Security of your personal data

We have implemented technical and organisational measures along with contractual safeguards a view to protecting the security of personal data from loss, damage, or unauthorized use, disclosure, alteration, or access, having regard to the nature of the data, and the risks to which they are exposed by virtue of human action or the physical or natural environment. To protect your personal data from unauthorised access or disclosure, loss or misuse we adopt reasonable security practices and procedures.

You should be aware, however, that no method of transmission of information or method of electronic storage is completely secure. We adopt industry standard security measures and keep updating our systems from time to time to protect your personal data against any hacking or virus dissemination. However, by using the Platform, you accept the security implications of data transmission over the Internet and the World Wide Web which cannot always be guaranteed as completely secure, and therefore, there would always remain certain inherent risks regarding use of the Platform. You are solely responsible for ensuring the protection of login and password records for your account and should not share such credentials with any other persons.


Data Subject Rights 

You have the following rights in relation to your personal information:

  • Access: You have the right to request a copy of the personal data we hold about you.

  • Rectification: You have the right to request the correction of any inaccurate or incomplete personal data.

  • Stop any of our new promotional products sent to you. If you do not wish to receive promotional communications from us, then please unsubscribe by clicking on the unsubscribe link in the email or visit our Privacy Center to unsubscribe/opt-out.

  • Consent Withdrawal: You have the right to withdraw your consent for us to process your personal data. We provide all users with the opportunity to opt-out of receiving non-essential (promotional, marketing-related) communications from us after setting up an account.

  • Data Portability: You have the right to request the transfer of your personal data to another data controller of your choice. To exercise this right, you may submit a request through our Privacy Center by filling in your name, email, mobile number, and the email address of the receiving data controller.

To exercise any of these rights, you may access, correct, and update your personal data directly through the functionalities provided on our Privacy Center page. You may delete certain non-mandatory information by logging into our Platform and visiting Profile and Settings sections. If you are unable to exercise certain rights or edit specific information through the Platform, you may write to us at dpo@myntraglobal.com to assist you with these requests. We will respond to your request in accordance with applicable laws. 

Please note that we shall have the right to refuse to accede to your access or rectification request in accordance with applicable laws.


Data Subject’s Obligations

We generally rely on personal data provided by you (or your authorised representative). In order to ensure that your personal data is current, complete and accurate, please update us if there are changes to your personal data by informing our Data Protection Officer in writing or via email at the contact details provided below.

It is obligatory for our customers to provide us personal data for our services to be rendered to you. In the event that you fail to do so, we may not be able to provide you with our services.

Use of Children Information

We comply with local laws and do not allow children to register on our Platform when they are under the legal age limit of the country in which they reside. Use of our platform is only available to people who are above 18 years of age. If you have shared any personal data of children under the age of 18 years, you represent that you have the authority to do so and permit us to use the information in accordance with this Privacy Policy.


Data Deletion and Retention

We retain your personal data information for a period no longer than is required for the purpose for which it was collected or as required under any applicable law. We will cease to retain your personal data by securely disposing or removing the means by which the data can be associated with you through anonymisation, as soon as it is reasonable to assume that such retention no longer serves the purposes for which the personal data was collected and is no longer necessary for any legal or business purpose.

 

Changes to this Privacy Notice

We may update this Privacy Notice from time to time as required by law. When we update the Privacy Notice, we will notify you by updating the “Last Updated” date at the bottom of the new Privacy Notice, posting the new Privacy Notice, or by providing any other notice required by applicable law. We recommend that you review the Privacy Notice each time you access our services to stay informed of our privacy practices. By providing your information to us, or otherwise purchasing, accessing or using any product/service offered on the Platform after such notice had been given and such revised Privacy Notice had come into effect, you shall be deemed to have read and understood and agreed to the revised Privacy Notice.

Language

This Privacy Notice is issued in both English and Bahasa Malaysia. In the event of any inconsistencies or discrepancies between the English version and the Bahasa Malaysia version, the English version shall prevail.

Data Protection Officer

If you have any queries under this Privacy Policy or want clarification about our processing of your personal information, you can connect with our Data Protection Officer at dpo@myntraglobal.com.

Queries

If you have a query, concern, or complaint in relation to collection or usage of your personal data under this Privacy Policy, please contact us at the contact information provided below –

For Privacy Queries: dpo@myntraglobal.com

For Support Queries: support@myntraglobal.com 

Last Modified Date : 29th September 2025